Frequently Asked Questions

Design

blog

How you exit the app without force closing?

  • Go to App Settings > General > Ask to exit > Yes
  • This feature is only available in tvOS Version
blog

What is the different between Yum and Magic

  • For some codec the Yum player failed to process the stream, but Magic player is much stronger to process all stream formats.
  • Yum is light weight and fast, its also offer PIP
  • By default the app use the Yum, but user to choose the magic player from Settings > Player

TV GUIDE

blog

Why my tv guide is not loading, and how to change epg offset?

  • Make sure your epg url is correct, you can edit it from Settings > EPG.
  • Hold any channel name > Options > "Adjust Offset".
    * Note: Your changes will be applied to active portal
blog

Can I download the EPG manually?

  • Settings > EPG > Download
  • Hold channel name and category name for few seconds and choose option Download Full Epg
blog

How do I activate the miniplayer on tvOS / iOS?

  • Settings > General > Keep player on EPG > YES
  • To adjust miniplayer size > Appearance > Player > MiniView size > Large

Streaming

blog

How to play multiple channels.

  • Hold any channel name and you will have a second option Play on New Screen
  • You can add upto 9 different screens at a time.
blog

How do I fix the buffering issue?

  • [Xtream & M3U] Go to App Settings > Player > Preferred format > [ts | m3u8 | none]
  • [Stalker] Go to profiles and reload it.
blog

Why my IPTV Stream is not loading?

  • [Xtream] Choose correct format from Settings > Player > Preferred format provider.
  • [Stalker] Go to profiles and reload it.
  • After above actions, If issue is still there, please report this issue to iptv service provider.